Return & Late Fee Policy

1. Return Window

All rented items must be returned to LABSA Nairobi within 72 hours of pickup. The return deadline is calculated from the exact time of pickup as recorded by our system.

2. Return Location

Returns are accepted only at LABSA Nairobi, Adams Arcade, Ngong Road, during store hours. We do not currently offer pickup or courier return services.

3. Return Condition

Items must be returned in the same condition as received. Please use the garment bag or packaging provided at pickup. Do not wash, iron, or alter any rented item before returning it.

4. Late Fee Schedule

• 1-24 hours late: Ksh 500
• 24-48 hours late: Ksh 1,000
• 48-72 hours late: Ksh 2,000
• Beyond 72 hours late: Ksh 3,500 and account flagging

Late fees are applied automatically and must be settled before any new rentals can be made.

5. Non-Return

Items not returned within 7 days of the rental period end will be treated as lost. You will be charged the full replacement value of the item. Your membership may be suspended or terminated.

6. Damage Assessment

Upon return, all items are inspected by our team. If damage is found, you will be notified and charged a repair or replacement fee based on the severity of the damage. LABSA reserves the right to make the final determination on damage assessment.

7. Contact

For return or late fee inquiries, contact us at [email protected] or WhatsApp +254 706 579 833.